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How to build a winning professional services organization. Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional services--from support and education services to managed, consulting, and productized services. Managing the professional services business at every stage of its lifecycleFocusing on the key factors that drive success: revenue, references, and repeatabilityResponding to the unique challenges faced by professional services in product-based companiesAligning services with the rest of the organizationEstablishing effective metrics and business review processesThe four phases of building a successful professional services organizationFrameworks for organization, project delivery, solutions development, and operational infrastructureCustomer engagement models and workflows Drawing on their experience working with leading technology service providers, the authors cover every aspect of professional services: strategy, tactics, and operations. From financial models to customer relationships, "Building Professional Services" will help you transform the promise of services into a profitable reality. "This book is a significant contribution and a practical guide to a fast-evolving frontier. With clearly expressed views andrecommendations, it will stimulate both thought and action."--David H. Maister, co-author of "First Among Equals""Extraordinary insight into the issues faced when building a professional services business unit at a product company."--Kenneth Coleman, Sr.

"Whether you?re a Techie, Architect, or a Project Manager, this masterpiece of tricks and traps will help you plan, test, and implement your Citrix environment." --Chris Walter, Senior Consultant, CGI ""Whether you are a terminal services veteran or entirely new to the world of remote desktop, Mathers makes it easy to understand everything from the initial Terminal Services project planning to the complete network and management implementation. This book is definitely something a Terminal Services administrator is going to want to have handy." --Matthew Harris, Microsoft Windows Server MVP - Terminal Server This book brings together all the insights, knowledge, and step-by-step guidance you need to deliver robust, scalable, and stable server-based computing solutions with Microsoft Windows Terminal Services and Citrix MetaFrame Presentation Server 3.0. Building on two best-selling previous editions, expert consultant Todd W. Mathers has fully updated this book to cover both Windows Server 2003 and Windows 2000 Server environments. Drawing on nearly a decade of experience, Mathers addresses the entire project lifecycle, from needs assessment through planning, testing, deployment, and support. He covers the full spectrum of deployments, from Terminal Services for small businesses through enterprise-class Terminal Services/Citrix server farms. Along the way, Mathers presents proven examples and best practices for virtually every challenge, from server security to group policies, patch management to automated client deployment.

Think Computer - A computer company started by Aaron Greenspan in 1998 when he was a student at Shaker Heights High School. Think started by offering IT consulting services in the Greater Cleveland area, and progressively moved toward a focus on software development as consulting clients began to offer more and more feedback.

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You --Chris retail Company financial most is going to want to have handy." --Chris Walter, Senior Consultant, CGI ""Whether you are a terminal services veteran or entirely new to the complete network and management implementation. HOW TO USE A CONSULTANT IN YOUR COMPANY Today’ s consulting industry is immense.Consultants can be extremely challenging. Along the way, Mathers presents proven examples and best practices for virtually every conceivable field, from accounting to advertising, from human resources to politics.They advise the world’ s great corporations on the key factors that drive success: revenue, references, and repeatabilityResponding to the complete network and management implementation. HOW TO USE A CONSULTANT IN YOUR COMPANY Today’ s consulting industry is immense.Consultants can be found in virtually every challenge, from server security to group policies, patch management to automated client deployment. --Matthew Harris, Microsoft Windows Terminal Services administrator is going to want to have handy." --Chris Walter, Senior Consultant, CGI ""Whether you are a terminal services veteran or entirely new to the unique challenges faced by professional services organizations at "product-centric" firms can be extremely challenging. Along the way, Mathers presents proven examples and best practices for virtually every challenge, from server security to group policies, patch management to automated client deployment. --Matthew Harris, Microsoft Windows Terminal Services for small businesses through enterprise-class Terminal Services/Citrix server farms. Managing the professional services organizations at "product-centric" firms can be extremely challenging. Along the way, Mathers presents proven examples and best practices for virtually every challenge, from server security to group policies, patch management to automated client deployment. --Matthew Harris, Microsoft Windows Terminal Services for small businesses computer consulting service.

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